Question aout SENSHA
Do you accept returns if the product is defective?
Return & Refund Policy
Returns and exchanges for defective products only if it is purchased at our official store are as follows.
[Return & Replacement product due to product defect]
・Conditions: Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
・Available period: If you contact us within 30 days after the arrival of the product
・ Return shipping fee: delivery fee at our cost
・Re-delivery fee: delivery fee at our cost
・Remarks: In some cases, we may not be able to respond to exchanges, such as it being impossible to arrange the same product. In that case, please understand that it will be refunded.
[Refund acceptable in certain conditions due to product defects]
・Conditions: Regardless of whether the product is used or not, in principle, we will only respond to those who contact us by phone or email within the response period.
・Available period: If you contact us within 30 days after the arrival of the product
・Refund amount: Full product price
・ Return shipping fee: delivery fee at our cost
・Note: Please let us know by phone or email with order proof and confirm to us that you would like a refund.
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